We do try to reply to all emails and queries the same day during our UK office hours Monday to Friday, 9am to 4pm. However, occasionally this is not always possible and our response time may be longer. If your email is urgent, please resend it with urgent in the subject.

Any emails sent out of office hours will be responded to as soon as possible the following working day.

To be certain that you receive emails from us please designate ShapewearOnline@googlemail.com as a safe/trusted email address.